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NSI Projects Offers Made to Measure Service at Austin Reed


When Austin Reed, the premier supplier of men and women’s casual wear recently revised the layout of their Thirsk NDC, it was critical to get the design of all aspects of the operation to reflect the exacting standards of their tailoring enjoyed by their many customers.


In the location where they were to store and pick the majority of their merchandise to service their 70 UK Austin Reed and Country & Leisure stores, it was critical that every inch of space was utilised.

Austin Reed were advised by Stephen Errey, Director of Lucidea Consulting from Chester, a management consultancy company specialising in helping companies optimise their logistics planning. Lucidea initially turned to NSI Projects to come up with solutions for the pick area.   NSI researched the market and came up with six separate initial concepts of price and functionality so that the customer had maximum choice. With a wide range of pick item sizes and quantities, it was essential that time was spent to attain this “made to measure” result for the Austin Reed operation.

NSI’s final design was resolved with the client using a longspan shelving system. Rather than a “one size fits all” solution, a range of bay heights and widths were recommended to ensure the system was tailored bespoke to client’s needs. Then, as part of NSI’s service, this design was offered to several manufacturers to get the best mix of lead-time, specification and price. The programme was resolved and ready to go, when a last minute revision of insurance requirements meant a switch from chipboard to mesh shelving. Despite this late revision, the change was accommodated and the programme delivered on time.

Said Stephen Errey “It is essential Lucidea offer best service and advice to our valued clients and that we work with supply partners who know their product inside out, and can be relied on to design the right solution on time and in budget. NSI fulfilled this brief admirably for us”.

Paul Bendelow of Austin Reed commented “We were in Lucidea’s capable hands when it came down to advice on a number of items that required sourcing. We were very happy with this advice and in particular have a great shelving solution designed, supplied and installed by NSI Projects”.

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